Mobile telecom giant MTN Ghana has debunked reports that it has lost records on thousands of Ghanaians who have taken loans from its Qwikloan service.
Some loan defaulters and customers took to social media to express their joy when reports surfaced at the weekend that the company lost records of its Qwikloan customers as a result of the undersea cable cut that obstructed internet connectivity last week.
MTN customers in Ghana suffered slow internet connectivity from last Thursday to Saturday due to what the company said was a double undersea fibre optic cable cut in Europe.
The internet challenges affected six operators in six West African Countries and beyond.
In the midst of the challenges, reports emerged MTN Ghana also lost records on the popular Qwikloan service.
“Unfortunately for the company, all data relating to Quickloan have been lost and cannot be restored. The lost is partly due to the second cut in the undersea fibre that stores information shared by third parties running the company’s USSDs” the report on news7pm.com claimed.
The report claimed loan defaulters and customers owing the company have been asked to volunteer information about the last loans they took and when they are supposed to pay.
“This is the only way we can have the details and we wish they share the information with us to help us retrieve the funds”, the news portal quoted one Mr. Osei Assibey, Operations Manager for Quickloan.
But MTN in a statement this week debunked such claim it as rumour.
“Data on Qwikloan are stored securely and under no circumstance will an indersea fiber cut affect data storage for the service. This information is not true and should be disregarded,” MTN said.