Telecommunications giant MTN has announced that it has secured additional network capacity from its international partners, resulting in an improvement in data connectivity.
MTN, in a statement posted on its X profile today [March 18], promised its clients that it is examining all possibilities to alleviate the data difficulties they are currently facing.
All mobile and fixed data services went down nationwide in the early hours of Thursday, March 14.
Y'ello Valued Customer,
We would like to express our gratitude to you for your patience and understanding during the ongoing network disruptions. pic.twitter.com/1e6keyesAd
— MTN Ghana (@MTNGhana) March 18, 2024
Meanwhile, the National Communications Authority (NCA), in a statement on Thursday, March 14, said, “The disruptions affecting multiple undersea cables responsible for carrying international traffic have occurred in Senegal and Cote d’Ivoire and with some disruptions in Portugal. This has led to a significant degradation of data services across the country.”
“It is important to note that the Mobile Network Operators (MNOs) are working around the clock to restore full services. In addition, the MNOs have informed affected customers of the disruptions via various channels.
More on the cable cuts
“The Authority is monitoring the situation and will update the public accordingly,” it added.
The internet disruption has brought several activities to a halt, with mobile network operators (MNOs) running on minimal data capacity.
According to the National Communications Authority, Ghana lost about 1,596.6 Gbps of data capacity owing to multiple undersea cable cuts.
However, strenuous efforts are underway to restore network connectivity to its maximum.