The Electricity Company of Ghana (ECG) has begun deploying its technicians to homes as some customers have complained about technical challenges since the implementation of the new tariffs on Thursday, September 1.
According to the Company, it has noticed that prepaid meters BOT, ALPHA and E-CASH are not responding accurately to power purchased by customers.
It said its technicians have identified and corrected the challenge as it had to do with the date functionality drifts in these prepaid meters.
“However, customers whose prepaid meters run into negative balances after purchasing electricity should please note that our technicians are making frantic efforts to visit your premises to remedy the situation by reprogramming the meters to ensure the refund of your credits and restore power supply,” the power-distribution company said in a statement on Wednesday, September 7.
It reiterated that the help desks mounted in all district offices will be working to address similar challenges.
“Once again, we apologise for the inconvenience caused to our affected cherished customers,” the statement concluded.
ECG began the implementation of the 27.15% tariff review approved by the Public Utilities Regulatory Commission (PURC) on Thursday, September 1.
By Emmanuel Kwame Amoh|3news.com|Ghana