Advertisement
Desktop970x250
Advertisement
Desktop970x250

Media General trains staff on customer care

By Laud Nartey
SHARE
1 min read
Media General trains staff on customer care

Staff of Media General, operators of TV3, ONUA TV, 3FM, ONUA FM, Akoma FM, Connect FM, editors.3news.com, have been trained in the area of customer care.

The training formed part of efforts by management to boost the skills of the selected staff in meeting the needs of the customer.

Life Coach, Samantha Wuta-Ofei , took the staff through part one of the two-day training session which started on Thursday May 12.

Topics discussed included “Keeping the consumer first”nand “Dialoguing with your customer.”

They were also taken through methods used to know the consumer or the identified target group.

Ms. Wuta-Ofei took the team through data gathering through focus group discussions.

She explained among other things, that gathering data or detailed information on your consumer gives an organization the capacity to gain an accurate and deep understanding of the consumer.

Every customer, she said wants to feel special.

“They want to feel they matter and their patronage matters.”

Source: editors.3news.com|Ghana

Sign up to The Daily Briefing

Stay informed with the most relevant stories shaping Ghana and the world, every morning and evening.

By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy.

Share This Article

Laud Nartey is an online editor with current affair team at Media General, operators of TV3 Ghana, 3News.com and more. Email: Laud.Nartey@editors.3news.com

Advertisement
Desktop300x250

Up Next

Advertisement
Desktop970x250