Banks in Ghana have apologised to their customers and all stakeholders for the dusyrption in internet banking service following the cuts in internet service.
A statement signed by the Association’s Chief Executive, John Awuah, the internet breakdown has affected service delivery, particularly online banking and services delivered through digital channels.
“Information we have received from the National Communication Authority (NCA) and other service providers of the banking industry suggest that there has been service disruption affecting multiple undersea cables responsible for carrying international internet traffic resulting in significant degradation in internet services,” portions of the statement read.
Mr Awuah on behalf of the banks apologised for the inconvenience caused adding that “We will continue to work with our partner internet providers to ensure expedited resolution to normal business and will continue to update you on further developments.”
Regarding the internet disruptions, the National Communications Authority (NCA) has said it was monitoring developments regarding an undersea cable disruption that has affected mobile and fixed data networks across the country.
The Authority, in a statement, said, “The disruptions affecting multiple undersea cables responsible for carrying international traffic have occurred in Senegal and Cote d’Ivoire and with some disruptions in Portugal. This has led to a significant degradation of data services across the country.”
“It is important to note that the Mobile Network Operators (MNOs) are working around the clock to restore full services. In addition, the MNOs have informed affected customers of the disruptions via various channels.
“The Authority is monitoring the situation and will update the public accordingly,” it added.