The Ghana Revenue Authority (GRA) has issued guidelines for reversal of wrong deductions with respect to the implementation of the e-levy policy which started on Sunday May 1.
The authority in statement said “Under this phased approach it has been decided that all ‘on-net’ and ‘off-net’ transfers including transfer to own account shall be subject to the e-levy.
“This is because of the lack of visibility across all networks due to the phased approach. However, charging entities are to exempt ‘on-net’ transfers between accounts owned by the same person where the identity of the person can be determined”.
The GRA said it is collating all the feed backs to work on them.
Some customers have already reported cases of wrong deductions since the policy started on Sunday.
But Isaac Kwabena Amoako, a member of the e-levy Technical Committee of the GRA said on the News 360 on TV3 Sunday May 1,that “On day one of implementation we have been taking feedbacks.
“The category of feed backs that did not meet our design is the fact that people transferring from one network to another network, for some of them they are being charged.
“That seem to be the most prevalent technical issue that is being reported. We have collated some of these concerns, we are talking to the charging entities so that they correct.
“We believe that between now and the following day some of these of these corrections will be made.”
“We have issued out notices that anyone who has genuine or valid reversals they should listen to them, use the current approach that they use for reversals which is 15 working days to collate these concerns , those who have been wrongfully charged should be refunded,” he added.
By Laud Nartey|3news.com|Ghana