Delta Airlines has assured Ghanaians of its commitment to ensuring the safety of passengers.
Speaking to Ghanaian journalists in Atlanta, Georgia, Managing Director of International Communications of Delta Air Lines, Inc, Rahsaan Johnson said Delta operates an ultra-modern Operations control centre that constantly monitors all its flights at any time, making it very unlikely for Delta to experience any adverse safety crisis.
Delta has operated nonstop service from Accra to New York-JFK since December 2006, transporting more than 1,350,000 customers between Ghana and the United States.
In 2023, the airline transported almost 150,000 customers between Ghana and the United States.
During a media tour of Delta’s facility in Atlanta Georgia by some Ghanaian journalists, the Managing Director of International Communications of the airline, Rahsaan Johnson, reacted to safety and reliability concerns, assuring that the safety and security of its Ghanaian passengers are Delta’s priority.
“We want to provide the level of convenience and options in service and I’m happy to say we’ve had no cancellations between Accra and the United States since September. we’ve had two long delays that’s two too many, but we will always do what is safe. Our dispatch reliability, the rate at which those airplanes are scheduled to go is higher than it is in many of our international flights.”
Rahsaan Johnson added that Delta’s focus in Ghana is to maintain a very high level of customer satisfaction.
“Customers who travel on Delta out of Accra give us some of our highest customer satisfaction rankings throughout Africa, Europe, and the Middle East.
There is no airline that we fly to Ghana that we don’t fly to Tahiti, within the United States, to Europe, and to everywhere else. The 767-300 airplane that we fly to Ghana carries some of our highest-flying customers between New York and Los Angeles.”
Delta is the most awarded airline in the United States of America. For several years, at least ten years it has the highest rankings in customer service, customer satisfaction, reliability, fewer cancellations, most on top performance.”
The airline hopes to have a strong business that allows them to give the right amount of service to the Ghanaian community.