Background In May 2017, the Vice President, Dr. Mahamudu Bawumia gave three directives at a port efficiency conference he organised to improve trade in the country. The directives included the removal of all customs barriers on the country’s transit corridor, a joint inspection by all regulatory agencies at the ports and a hundred percent paperless transactions at the ports. “Effective 1st September the ports of Ghana are going 100 percent paperless. Customs take notice GPHA take notice” The Vice President pronounced. He followed up with an official road map of the paperless process flow to guide the operators and agencies in the port clearance chain. Ahead of the implementation of the directives, the Ghana Ports and Harbours Authority, GCNet, West Blue Consulting, customs division of the Ghana Revenue Authority, the Ghana Shippers Authority, the Ghana National Chamber of Commerce and a host of other stakeholder institutions including the freight forwarding associations embarked on several engagements with importers and freight forwarders to educate them on what they need to expect and changes that have been made on their systems. Take-off On Friday September 1, although the Ports delivery unit which requires clearance transactions did not function because it was a statutory holiday, the ship side of the Port operations was functional and according to the Port Authority two people made request online which the Port Authority’s operational team were able to respond to and served appropriately. “We received 2 requests for service from the GICCS platform one is a reefer container and the other was a dry container. When the request was received we have been able to generate an invoice and sent it back to the GICCS platform for the agent to have access” A GPHA’S Corporate planning and Monitoring Manager, Josephine Gyima-Akwafo revealed. [caption id="attachment_17455" align="aligncenter" width="564"] File photo[/caption] However on Saturday 2nd September, as expected on weekends the revenue centre was a bit slow, but pockets of clearing agents came to the GPHA revenue centre to make enquiries on how to make their requests on line. According to the General Manager, Marketing and Corporate Affairs of GPHA, Esther Gyebi-Donkor, the Port Authority has provided a customer service center to assist agents to use the online systems without any difficulty. “We were able to put our customer service in place. We ensured that all the people who came to the revenue centre to process the old forms we gave them detailed exposure on how they have to start making their request in the system from Monday”. The Director General of GPHA, Paul Asare Ansah, the Director of Tema Port Edward Osei and the General Manager, Corporate Affairs and Marketing at GPHA toured the various centres to ascertain the number of requests made by agents.