Mobile network operator MTN has been sanctioned by the National Communications Authority (NCA) over the recent challenges with its data bundles to customers.
Despite MTN compensating affected customers, NCA handed the telecommunications firm with an initial fine of GH¢10,000 for failure to submit a report on the challenges within 24 hours as stipulated in Section N(7) of NCA’s gazetted schedule of penalties.
This fine will persist for each day until MTN submits the report, NCA said in a press release on Thursday, December 5.
The Authority had ordered MTN on Tuesday, December 3 to compensate customers after widespread complaints in the new data costs the previous day.
The complaints led to a hike in social media campaign #SaveOurData to register customers’ dissatisfaction.
NCA has subsequently called on customers to report all challenges through its Complaints Unit after officially lodging same with the various telcos if they suffer problems.
NCA’s latest sanction of MTN, nonetheless, is as a result of the company’s failure to communicate the challenges to the customers and the Authority.
Aside the GH¢10,000, MTN was fined GH¢50,000 for failing to immediately notify NCA and customers of the challenges.
Again, the telco was fined same amount for the failing to immediately notify NCA and customers for inaccessibility of its Customer Care lines.
“MTN has also been instructed to ensure that the fines are paid by close of business on Monday.”