The Management of Ghana Water Company Limited, has introduced a temporary billing regime to bill its customers.
The billing would be based on an average of their last three months’ consumption, the company said in statement.
“Thus, all GWCLs customers will for the next few months, be billed on an estimated consumption, based on an average of their consumption from January to March 2020.”
This, it said, has become necessary in order to reduce the frequency of visits by meter readers to the premises of customers in order to reduce the spread of the covid-19 pandemic.
“Management assures our customers that, when the situation normalizes, meter readings by our Meter Readers will resume and all anomalies will be rectified. In effect, if you have consumed more or less than you have been billed over the period, it will reflect in the meter readings, and subsequently be corrected by the billing system.”
The statement added that although all offices of the GWCL would remain open during this period, customers have been advised to pay their bills via mobile money with all the telecommunication networks.
Meanwhile, customers have been entreated to call or whatsApp the call center 24/7 on 0555123393, 0555155524, 0207385088, 0207385089, 0207385090 for assistance.
Source: 3news.com | Ghana