Customers of the Apenkwa-Fly Top branch of the Consolidated Bank Ghana (CBG) in Accra who thronged the premises of the bank on Tuesday, August 6 to withdraw money were turned away.
Although the bank receives cash deposits, customers who went there last Friday and today August 6, to make withdrawal were denied their savings.
According to some of the customers who spoke to Onua FM’s Sampson Bonney, on Friday they were told the bank was upgrading its system, and so they were not allowed to make withdrawal.
According to them, they were directed to come on Tuesday, August 6, 2019 for their monies since Monday was a holiday, which they complied but they were still not able to withdraw.
Sampson told Onua FM’s Yen Sempa host, Bright Kwasi Asempa that scores of customers who were at the banking hall around 8:30am Tuesday to withdraw money were told by the bank’s tellers they can only deposit.
This, he said, angered most customers who do not understand why they can deposit but cannot withdraw.
Sampson was later told by the tellers the decision to suspend withdrawal was taken by management of the branch.
At the time of filing this report, Sampson’s efforts to speak to the branch manager for clarity were unsuccessful due to ongoing management meeting.
Meanwhile, customers insist they should be allowed to withdraw as soon as possible.
By Kweku Antwi-Otoo|3news.com|Ghana