How We Collect Feedback
3News.com collects feedback from our readers in a variety of ways, including:
- Through our website: We have a feedback form on our website where readers can submit feedback, concerns, and suggestions.
- Through social media: We monitor our social media accounts and respond to comments and messages from readers.
- Through email: We have a dedicated email address for feedback and concerns. You can reach us at editorial-feedback[at]mg.com.gh
- Through in-person events: We collect feedback from readers at in-person events, such as conferences and town halls.
Responding to Feedback
We take all feedback seriously, and we strive to respond to all feedback within 48 hours. We may respond to feedback publicly or privately, depending on the nature of the feedback.
If we receive feedback about a specific story or piece of content, we may investigate the issue and make corrections or clarifications if necessary. We may also publish a correction or clarification if we make an error.
If we receive feedback about our editorial process or our coverage in general, we may review our policies and procedures and make changes as needed. We may also publish a blog post or other editorial piece to address the feedback.
How We Engage with The Public
We are committed to engaging with the public and to listening to their voices. We do this in a variety of ways, including:
- Through social media: We are active on social media and we respond to comments and messages from readers.
- Through email: We have a dedicated email address for feedback and concerns.
- Through our website: We have a dedicated section on our website where we publish blog posts, op-eds, and other content from our readers.
How We Prioritize Transparency
We are committed to transparency in our editorial process and in our coverage. We believe that our readers have the right to know how we produce our news coverage and who our sources are.
We are transparent about our editorial process in our website’s About Us section. We also publish blog posts and other editorial pieces about our editorial process on a regular basis.
We are also transparent about our sources. We disclose any potential conflicts of interest to our readers. We also avoid using anonymous sources unless absolutely necessary.
Actionable Feedback
We strive to make our feedback policy as actionable as possible. We want to hear from our readers and we want to use their feedback to improve our coverage.
When we receive feedback from our readers, we may take the following actions:
- Investigate the issue and make corrections or clarifications if necessary.
- Publish a correction or clarification if we make an error.
- Review our policies and procedures and make changes as needed.
- Publish a blog post or other editorial piece to address the feedback.
We encourage our readers to provide us with specific and actionable feedback. The more specific and actionable your feedback is, the more likely we are to be able to use it to improve our coverage.