Organizations across the world are celebrating Global Customer Service Week from 3rd to 7th October, 2016 and Universal Merchant Bank (UMB), one of Ghana’s most customer-focused banks, has organized several exciting activities to celebrate its customers throughout the month of October.
In a message to the bank’s customers, the Chief Executive Officer of UMB, Mr. John Awuah, expressed his profound gratitude to customers of the bank for choosing to do business with UMB.
Mr. Awuah also said that UMB’s focus is on consistently exceeding customers’ expectations and enriching the lives and businesses of its customers. “We want to use the occasion of Global Customer Service Week to renew our commitment to our cherished customers and to assure them that they will continue to be the centre of everything we do”, he added.
Commenting on the significance of the week, UMB’s Head of Service Quality, Mrs. Henrietta Duho stated that “at UMB we always serve our customers with passion and excellence and they can continue to expect exceptional service from us.”
Mrs. Duho also stated that customers have the opportunity to win airtime from UMB by taking a selfie with a Teller or Customer Consultant at any UMB branch and then upload the photo to Facebook with the hashtag #CSWUMB. She explained that, “every day, from October 3 to October 7, the first five customers to upload their pictures will receive airtime from UMB.”
UMB’s Director of Marketing and Communications, Ms. Yvonne Botchey added that, “’we value the partnership that we have with our customers and we look forward to using these celebrations to forge an even stronger bond with them.”