At an orientation event at the Bank’s Spintex Head Office Annex, Managing Director cum Chief Executive Officer, Christiana Olaoye, advised the Service personnel to prepare themselves for their new assignment by being honest at all times and exhibit hard work as well as ensure due diligence in their work.
“You must have a vision and passion for the work, develop skills and competence along the way, remain committed to the task, and ensure completion of set assignments,” she advised.
Mrs Olaoye noted that traditional banking had evolved over the years, and that financial institutions were innovating with digital solutionsand products and services to suit the needs of consumers.
“We are, so far, satisfied with our business in Ghana. We believe banking is all about creating satisfaction for all stakeholders, contributing to the growth of the economy and impacting on the larger society,” she said.
She added: “We are evolving and creating compelling value propositions for our banking public, and we will notrelent in our efforts to be a service-oriented and customer-centric institution.”
On his part, Executive Director, Operations, Isaac Shedowo, urged the service personnel to adapt quickly, learn fast and strive to become great leaders in the future. He cautioned them to be truthful, reliable and committed in whatever they do.
Some Heads of Department, including Corporate Banking, Treasury, Commercial Banking, Retail Banking, Private Banking, Collections & E-Banking, Foreign Operations and Information Technology took turns to school the new personnel on their business processes and procedures.
Energy Bank Ghana presently has 11branches and one agency situated in four regions of the country.The bank’s vision is to build a strong bank based on the timeless principles of loyalty and efficient customer service.